Privacy policy

This policy describes how VerdProof – Renewable Energy Store, operated by 54Grid Limited UK ("we", "us"), collects, uses and discloses your personal information when you visit verdproof.com, make a purchase or contact us. We are the data controller of your personal information.

What we collect

• Information you give us: name, address, email, phone, order details and messages you send us.
• Usage information: device, browser, IP address and how you interact with the site, collected through cookies and similar technologies.
• Information from third parties: payment processors, shipping carriers and our e-commerce platform, which process data to complete your order.

How we use it

• To process payments, ship orders, provide tracking and handle returns.
• To answer your questions and provide customer support.
• To keep the site secure and prevent fraud.
• To improve the store and, with your consent where required, send marketing you can unsubscribe from at any time.

Cookies

We use cookies to run the store (for example, to remember your cart and language), to understand how the site is used, and where permitted for marketing. You can control cookies in your browser settings.

Sharing

We share personal information only with service providers that help us run the store (hosting, checkout, payment, shipping, customer support), with manufacturers to fulfil your order, and when required by law. We do not sell your personal information.

Security and retention

No method of transmission or storage is fully secure, but we take reasonable measures to protect your data. We keep it as long as needed to provide our services, meet legal and accounting obligations and resolve disputes.

Your rights

Depending on where you live (including under UK GDPR and EU GDPR), you may have the right to access, correct, delete or port your data, and to object to or restrict its processing. To exercise these rights, contact us below.

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office).

Children

The store is not intended for children, and we do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The latest version is always published on this page.

Questions

VerdProof – Renewable Energy Store (operated by 54Grid Limited UK), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Email: info@verdproof.com · Phone: +44 7355 612826 (WhatsApp, text only) · Support: Monday–Friday, 9:00 am – 6:00 pm (UK time).