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Frequently asked questions

Ordering, payment, shipping, refunds, warranty and products.

Ordering & checkout

Payment

Shipping & delivery

Customs & duties

Refunds & returns

Warranty & support

Products & company

Still have a question? Email info@verdproof.com with your order number, or contact us.

Frequently asked questions

Ordering & checkout

How do I place an order?

Do I need a quote before buying?

Can I cancel my order?

Can I change my shipping address?

I placed two identical orders by mistake.

Do you sell to businesses?

Payment

Which payment methods do you accept?

Do you accept PayPal, crypto or cash on delivery?

What currency are prices in?

My payment was declined.

Is paying on verdproof.com secure?

Shipping & delivery

How long does delivery take?

Do you ship internationally?

Which countries can't you ship to?

How do I track my order?

My order is delayed.

My package was lost.

Customs & duties

Who pays import duties and taxes?

Will you declare a lower value on customs forms?

Refunds & returns

When do I get a full refund?

Can I return a product if I change my mind?

How long does a refund take?

My product arrived damaged or wrong.

Warranty & support

Do products have a warranty?

Do you install or design systems?

Can you help me choose a product?

Products & company

What does VerdProof sell?

Are products certified?

Where do products come from?

Who runs VerdProof?

I emailed you and got no reply.